Qualifications | DragSYS
Certified, Compliant, Experienced
Quality Assurance & Certifications
Quality is central to our operations at NANODRAG, the company behind DragSYS. Our ISO 9001 and ISO 14001 certifications support quality and environmental management within their certified scopes. Defined controls guide product development, manufacturing, supplier assessment, inspection and documentation review across our laboratory range. Regular audits, continual improvement and employee training strengthen our processes and support consistent quality throughout our operations.
Compliance & International Standards
Products manufactured under DragSYS and products distributed by us are evaluated against the legal, regulatory and technical requirements applicable to their intended use and destination market. We review relevant specifications and conformity documentation before products enter our range, giving laboratories clearer information for product evaluation, procurement and responsible use.
Technical Expertise & Experience
DragSYS draws on more than 20 years of experience within our team in the laboratory equipment sector. Our technical knowledge and practical insight cover laboratory equipment, instruments, tools, supplies and consumables. This experience helps us understand the priorities of laboratory professionals, purchasing teams and management, and provide solutions that balance performance, usability, availability and long-term value.
Warranty & After Sales
At DragSYS, we stand behind our products with clear warranty terms and responsive after-sales support. Equipment is covered by defined warranty conditions, while applicable terms for instruments, tools, supplies and consumables are communicated clearly. We provide troubleshooting, maintenance support and spare parts to help minimise downtime and keep equipment in dependable working condition. By supporting laboratories and distribution partners beyond delivery, we help protect the value of their investment and build lasting relationships based on reliable service.
Trusted Partnerships & Reliable Service
At DragSYS, we build lasting relationships with laboratories, distribution partners and suppliers through clear communication and dependable service. By understanding customer priorities and coordinating closely with our partners, we support informed product selection, realistic delivery planning, continuity of supply and responsive after-sales assistance across our product range.
Commitment to Training & Support
We provide technical documentation and professional training to help customers and partners use laboratory products correctly and confidently. Through on-site training, remote sessions and user documentation, we support effective operation, routine care and maintenance of equipment, and help service teams develop the practical knowledge required for dependable support.
